Frequently Asked Question

Are Kayman Beauty products cruelty-free?

Does your skin feel "squeaky clean" after cleansing? While you may think that's a good sign, that squeaky clean sensation might actually cause harm to your skin in the long run. Cleansers that make your skin feel "squeaky clean" risk removing important components of the skin such as cholesterol, lipids, or other natural moisturizing factors. After a while, you may notice your skin experiencing dryness, flakiness, peeling, redness, and irritation. This is because the skin has become more vulnerable as its natural barrier has been compromised. As a result, your skin is unable to hold and retain water.

Are Kayman Beauty products organic & all-natural?

Kayman Beauty is not a brand focused on organic or all-natural formulas. We use high concentrations of natural ingredients wherever we can, but we also rely upon our deep understanding based on scientific research of what ingredients (some of which are made in the lab) that are remarkable for your skin. Ingredients we do avoid include synthetic colouring, synthetic fragrances and denatured alcohol.

Are Kayman Beauty products safe to be used by pregnant women, breastfeeding moms and those who are trying to conceive?

Kayman Beauty products does not contain any ingredients that are deemed unsafe for the aforementioned categories. However, it is best to consult your doctor before trying anything new for precautionary measures as we want you to feel safe and assured.

How can I pay for my order?

We are currently accepting payment via online banking, debit/credit cards and PayPal.

Can I modify or cancel my order?

We process orders as quickly as possible. Once the order has been processed, you will receive a confirmation email from us. Therefore, it is impossible to cancel your order as it has undergone processing.

If you wish to cancel or make any similarly (very) urgent request, please contact us via Whatsapp within 1 hour of placing your order.

We can assist you most quickly if you include your changes or edits in the message. However, as we cannot make any changes once your order is shipped or during peak seasons.
We cannot guarantee these requests will always be accommodated.

Where does Kayman Beauty ship to?

Kayman Beauty currently ships domestically within Malaysia.

We’re trying our best to expand international shipping. Stay tuned for updates on our Instagram @kaymanbeautyhq & Twitter @kaymanbeauty.

I've received my package but there's a problem.

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. We love our #Kayfairies, so best believe that your complete satisfaction is our top priority! We will gladly assist you with any issues regarding your order.

Please contact our Customer Service Team by sending an email to [email protected] or Whatsapp within 7 days of delivery. You may be required to provide photos of the products received in order for our team to best assist you.

Refund Policy

We do not offer refunds in any form.

Return & Exchange

Any order/product issues must be reported to the Kayman Beauty team via Whatsapp or email ([email protected]) within 7 business days from its delivery date.

We will accept returns initiated within 7 business days from their delivery date on unused and opened products in their original packaging. Before doing so, we would greatly appreciate if you could notify us so that we can monitor its safe return back to our warehouse. Once the package is confirmed to be returned, we will be processing your new exchange order upon checking the condition of the products.

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us via email ([email protected]) or Whatsapp.